Refund and cancellation policy
Last updated 4 October 2026
Cancelling your plan
You can cancel your OrbitEdu subscription at any time from your account settings or by emailing hello@orbitedu.in. Cancellation takes effect at the end of the billing period you have already paid for, and you will not be charged again.
Refunds on subscriptions
- Monthly plans are not refunded for the remaining part of a month after cancellation.
- Yearly plans cancelled within 7 days of payment are refunded in full.
- If you were charged twice or charged the wrong amount, we refund the extra amount in full.
WhatsApp message credits
Message credits included in a plan reset every month and cannot be refunded or carried over. Top-up credits you buy are refundable within 7 days of purchase if none of them have been used. Used credits are not refundable.
Fees paid by parents
Fees that parents pay go directly to the institution’s own bank account, not to OS Technologies. Refunds of student fees are decided and paid by the institution.
How to request a refund
Email hello@orbitedu.in from your registered email address with your institution name, the payment date and the amount. We reply within 2 working days. Approved refunds are sent to the original payment method within 7 to 10 working days.
Pilot programme
OrbitEdu is free during the pilot, so no payment or refund applies.